Shipping policy

SHIPPING

We currently ship within Australia only.

All orders are dispatched via Australia Post.

Orders are typically processed within 1–2 business days. During sale periods or high-volume times, processing may take up to 5–7 business days.

Delivery timeframes are calculated from dispatch and may vary depending on your location.

Once your order has shipped, you will receive tracking details via email.

If you have any questions regarding your order, please contact us at info@fragranceartisans.com.au.

RETURNS & REFUNDS

Fragrance is personal. For that reason, all fragrance purchases are final sale unless deemed faulty under Australian Consumer Law.

We do not accept returns for change of mind.

Opened or used products cannot be returned.

If you believe your item is faulty, damaged or incorrect, please contact us at info@fragranceartisans.com.au within five days of delivery. Include your order number and clear photographs of the product and packaging so we can assess the issue promptly.

If a return is approved, we will issue a Return Authorisation and provide return instructions.

Original shipping fees are non-refundable.

APPROVED RETURNS

Where a return has been authorised:

• Items must be received within 14 days of approval

• Products must be unopened, unused and in original condition

• The original order details must be included

We recommend using a trackable shipping service, as we cannot accept responsibility for parcels lost in transit.

Once received and assessed, we will issue a refund or replacement where appropriate.

If the item is confirmed faulty or incorrect, return shipping costs will be reimbursed.